Outside The Box

Basic Principles of Effective Communication Let’s consider some basic principles of effective face-to-face communication. 68 Take the Time Good communication takes time. Managers in particular have to devote extra effort to developing good rapport with employees. Not taking adequate time often leads to the selection of the wrong communication medium. One of your authors has seen a “don’t do this” memo sent to 130 employees because two of them committed some offence. Of course, the memo irritated 128 people, and the two offenders really did not grasp the problem. The boss should have taken the time to meet face to face with the two people in question. Be Accepting of the Other Person Try to be accepting of the other person as an individual who has the right to have feelings and perceptions that may differ from your own. You can accept the person even if you are unhappy with something that he or she has done. Having empathy with others (trying to put yourself in their place an...

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Exhibit 3.7  Making workplaces LGBT-inclusive. Increase awareness by identifying and tackling organizational issues related to LGBT employees company-wide. Create and enforce anti-discriminatory policies and practices and communicate these externally as well as internally to all employees. Implement diversity training to help dispel LGBT myths and stereotypes. Help LGBT employees find mentors and form employee groups. Make consistent and inclusive communications a core goal. For example, organizations should make it clear partners of employees, regardless of sex, are invited to corporate events and discrimination, in any form, will not be tolerated. Include LGBT identity in diversity metrics to help ensure these employees, and candidates, aren't overlooked in recruiting and promotion. Leverage general talent management practices to support all employees. Broad talent management practices without a specific focus on diversity and inclusion will help develop all...

An average of $51 billion is lost each year to the Canadian economy due to the impact of mental illness. Mental health problems will cost $198 billion in lost productivity over the next 30 years. Lost labour-force participation due to mental illness costs $20.7 billion a year. 44 percent of workers say they have or have had a mental health issue at work. On any given week, more than 500 000 Canadians will not go to work due to mental illness. One in five people will experience a mental illness in their lifetime More than 30 percent of disability claims and 70 percent of disability claim costs are due to mental health concerns. Mental health problems will be the number two cause of disability by 2020.