September 28, 2018 Organizational Behaviour Discussion Post 4

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Every day of our lives, we have to regulate our emotions. In places where we have high social interaction, such as our jobs, mood regulation is particularly important. In order to uphold a professional image, which is usually a job requirement, we must respond to stressful or adverse stimuli with poise, professionalism, maturity, and tact. Some examples of careers with high social interaction and a need for strong emotional regulation are as follows:
  • Hair salon owner: Hair salon owners often have to deal with customer demands and complaints of very particular customers on a face-to-face basis. Being able to communicate comfortably and professionally with a client who is upset about a hair-do in a way that both remedies the situation as best possible while trying to keep the client and not gain a bad reputation is a delicate social acrobatics display. It takes emotional regulation to maintain poise and a helpful tone, mannerisms, and facial expression so that the client feels heard and valued and doesn’t view you as oppositional, reactive or defensive. When people sense defensiveness when expressing their complaints, it further fuels the anger and agitates the relationship further.
  • Bill collector: No one enjoys when the bill collectors call. Their key objective is to relay the information about the debt to the customer and attempt to arrange a payment. They are frequently the target of displaced aggression as customers become angry at the fact that the collectors are calling. Being able to compartmentalize that confrontation, not take it personally, and proceed with calmly and assertively doing your job requires emotional regulation. Where it would be easy to react with a negative attitude or defensiveness, the collector must not take it personally and proceed with their job.
  • Police officer: Police officers have to react to intense pressure often. Many people oppose the police on a political level, and they are subject to distressful situations that they must maintain composure in. They are oftentimes the focus of public scrutiny and their job demands accuracy and meticulous record-keeping. Being trained in suppressing those feelings is an important part of police work, and emotional regulation is at the core of that training. It is of utmost importance for a police officer to be calm, collected and in control when dealing with anyone who is oppositional or defiant. It is imperative that they use calculated decision-making processes in intense hostile situations. It is critical that they do not allow their emotional state to influence their actions, as the emotional nature of much of their job is extremely upsetting and challenging. Sadly, as we see in many shootings of unarmed people of colour in the United States, many police officers are not skilled in the practice of emotional regulation, and that comes with a pricey cost. Lives are lost when police officers do not have strong emotional regulation.
  • Teacher: Teachers get their emotional regulation tested daily. Children and teenagers can be challenging when it comes to provoking you emotionally. It is important for teachers to be poised and controlled when confronted with the challenges of raising youth. Similarly, to parents, teachers cannot act out of frustration or anger when their patience are being tested. They must lead by example and show strong emotional regulation in a way that allows them to deal with conflict maturely and with compassion and communication.

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